Privacy Policy

1. Accountability
We have appointed a dedicated Privacy Officer to oversee the implementation and enforcement of our privacy policy. This individual is responsible for ensuring our organization remains compliant with all applicable privacy laws and regulations. Employees at all levels are informed and trained regarding their roles in maintaining privacy protection. To reach our Privacy Officer, see contact details in Section 8.

2. Purpose of Collection
We collect personal information only for specific business-related purposes. This may include opening a customer account, processing payment transactions, fulfilling product or service orders, managing warranties, or communicating service updates. In all cases, we will clearly explain why your personal data is being collected and how it will be used. Our privacy policy ensures that this information will never be used beyond its stated purpose without your explicit consent.

3. Consent
We will not collect or use personal information without obtaining your informed consent. This consent may be written, verbal, or implied through the use of our services. Customers have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Limiting Collection
Our privacy policy dictates that we will limit the collection of personal data to only what is necessary for identified purposes. We do not collect information indiscriminately or for speculative purposes.

5. Limiting Use, Disclosure, and Retention
Personal information will only be used or disclosed for the purpose for which it was collected unless otherwise required by law. We retain personal information only as long as necessary to fulfill those purposes or comply with legal obligations. When personal data is no longer needed, it will be securely destroyed or anonymized, in accordance with our privacy policy.

6. Safeguards
Security is a vital component of our privacy policy. We implement appropriate administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, or disclosure. Access to personal data is limited to employees who require it to perform their job functions. All staff are trained in proper privacy procedures.

7. Accuracy
We are committed to keeping personal information accurate, complete, and up-to-date. Customers are encouraged to provide updates when their personal information changes. Our privacy policy supports your right to correct any inaccuracies in your information.

8. Openness
Our privacy policy is readily available online and in our physical locations. You may request more information or raise privacy-related questions by contacting:
Privacy Officer
Ardent Industries Ltd.
7825 Springwater Road
Aylmer, Ontario N5H 2R4
Email: inquiries@ardent.ca
Fax: 905-688-6268 (Attn: Privacy Officer)

9. Individual Access
You may request access to your personal information at any time. Upon verification of identity, we will provide a copy of your personal data. If errors are found, we will make prompt corrections. In certain cases, a reasonable fee may be applied to process the request.

10. Challenging Compliance
If you have any concerns or complaints regarding our privacy policy or how your personal information has been handled, you may contact our Privacy Officer. All complaints will be reviewed and investigated thoroughly, and we are committed to resolving issues fairly and in a timely manner.