Service Based Selling Training
At Engaged Training Solutions, we help service and support teams expand their existing customer relationships to uncover new opportunities. Our Service Based Selling Training equips your staff with the mindset, communication tools, and consultative techniques they need to strengthen partnerships, solve problems, and create added value for both the customer and your business.
Service Based Selling That Builds Long-Term Customer Value
Your team already has established relationships with your customers. Our Service Based Selling Training helps them recognize how to go beyond routine service and offer proactive solutions that add real value. Customers appreciate when service professionals take the time to understand their full business needs and offer recommendations that improve outcomes, even if it means additional investment upfront. This approach leads to higher customer satisfaction, stronger loyalty, and consistent revenue growth.
What’s Covered in Our Service Based Selling Training
Our training content is built specifically for service professionals with existing customer relationships and includes:
Expanding the Service Mindset
Recognize opportunities to support customers beyond the immediate need and offer solutions that improve their business.
Customer Needs Discovery
Ask insightful, open-ended questions and actively listen to uncover challenges where additional products or services can help.
Building Trust and Credibility
Position your team as trusted advisors, creating confidence and stronger partnerships without feeling like they are “selling.”
Communicating Value Effectively
Frame conversations around the customer’s outcomes, pain points, and long-term business goals to demonstrate true value.
Overcoming Customer Concerns
Equip your team with respectful strategies to address objections and keep conversations positive and service-focused.
Ongoing Relationship Growth
Learn how to stay connected after service is delivered, opening doors for repeat business, upsells, and long-term client retention.
Who Should Attend Our Service Based Selling Training
This program is ideal for anyone in a service-focused role who interacts with customers and influences their experience, even if they’re not in a traditional sales position. Whether you’re on the front lines or behind the scenes, your conversations can drive value.
Recommended for:
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Service Technicians
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Customer Service Representatives
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Inside Sales Professionals
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Project Managers
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Accounts Receivable Teams
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Order Desk Staff
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Purchasing Coordinators
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Administrative Support Roles
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Anyone with ongoing customer interactions
If your job involves solving problems, answering questions, managing accounts, or fulfilling orders, this training will help you identify additional ways to support customers, uncover needs, and provide solutions that build loyalty and generate new business, all within the natural flow of your work.
Why Choose Engaged Training Solutions for Service Based Selling Training?
Experienced Facilitators with Real-World Service Sales Expertise
Our instructors aren’t just trainers, they’re seasoned professionals who understand the challenges your team faces in the field. With decades of combined experience across industries like manufacturing, HVAC, and industrial services, they know how to help technicians, support teams, and field reps spot sales opportunities, build trust, and grow accounts organically.
Fully Customized, Industry-Specific Training Programs
We don’t believe in one-size-fits-all. Every Service Based Selling Training program is built around your company’s unique needs, from the industry you serve to the customer interactions your team handles daily. Whether you're supporting complex equipment, delivering recurring services, or managing customer success, we align the training to your goals. Programs are available on-site or delivered virtually to fit your schedule and operations.
Immediate, Measurable Impact on Customer Conversations
Our training is practical, engaging, and designed for immediate application. Through role plays, real-world scenarios, and active learning techniques, your team will gain tools they can use in their very next customer conversation. Expect improved confidence, more value-added recommendations, and measurable growth in customer engagement and sales conversions.
Need onsite training?
Equip Your Team to Sell with Confidence
At Engaged Training Solutions, we specialize in Service Based Selling Training designed for service professionals who already have strong customer relationships. Our tailored programs empower your team to confidently identify opportunities, recommend solutions, and drive revenue, all while maintaining a customer-first mindset. Whether you’re in field service, customer support, inside sales, or technical roles, our training helps unlock the full value of every interaction. Contact us today to build a customized training program that enhances service delivery, strengthens client loyalty, and transforms everyday conversations into sales opportunities.