Service Based Selling Training
At Engaged Training Solutions, we help service and support teams expand their existing customer relationships to uncover new opportunities. Our Service Based Selling Training equips your staff with the mindset, communication tools, and consultative techniques they need to strengthen partnerships, solve problems, and create added value for both the customer and your business.
Service Based Selling That Builds Long-Term Customer Value
Your team already has established relationships with your customers. Our Service Based Selling Training helps them recognize how to go beyond routine service and offer proactive solutions that add real value. Customers appreciate when service professionals take the time to understand their full business needs and offer recommendations that improve outcomes, even if it means additional investment upfront. This approach leads to higher customer satisfaction, stronger loyalty, and consistent revenue growth.
What’s Covered in Our Service Based Selling Training
Our training content is built specifically for service professionals with existing customer relationships and includes:
Expanding the Service Mindset
Recognize opportunities to support customers beyond the immediate need and offer solutions that improve their business.
Customer Needs Discovery
Ask insightful, open-ended questions and actively listen to uncover challenges where additional products or services can help.
Building Trust and Credibility
Position your team as trusted advisors, creating confidence and stronger partnerships without feeling like they are “selling.”
Communicating Value Effectively
Frame conversations around the customer’s outcomes, pain points, and long-term business goals to demonstrate true value.
Overcoming Customer Concerns
Equip your team with respectful strategies to address objections and keep conversations positive and service-focused.
Ongoing Relationship Growth
Learn how to stay connected after service is delivered, opening doors for repeat business, upsells, and long-term client retention.
Who Should Attend Our Service Based Selling Training
This program is ideal for anyone in a service-focused role who interacts with customers and influences their experience, even if they’re not in a traditional sales position. Whether you’re on the front lines or behind the scenes, your conversations can drive value.
Recommended for:
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Service Technicians
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Customer Service Representatives
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Inside Sales Professionals
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Project Managers
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Accounts Receivable Teams
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Order Desk Staff
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Purchasing Coordinators
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Administrative Support Roles
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Anyone with ongoing customer interactions
If your job involves solving problems, answering questions, managing accounts, or fulfilling orders, this training will help you identify additional ways to support customers, uncover needs, and provide solutions that build loyalty and generate new business, all within the natural flow of your work.
Why Choose Engaged Training Solutions for Service Based Selling Training?
Experienced Service Sales Facilitators
Our instructors have hands-on experience helping service professionals identify opportunities, serve customers better, and drive business growth.
Fully Customized Programs
We tailor every Service Based Selling Training program to fit your industry, team roles, customer base, and company goals. Delivered on-site or virtually.
Training That Delivers Immediate Impact
Our active-learning approach gives participants tools they can use right away in real customer conversations.
Need onsite training?
Equip Your Team to Sell with Confidence
Contact Engaged Training Solutions to design a customized Service Based Selling Training program that helps your service teams strengthen customer relationships, add value, and drive new revenue opportunities.